ScenePack Studio Support & Help Center
Discord is the fastest way to reach us — our team and the creator community are active there every day.
Join Our Discord
Chat with creators and our team. Replies typically within minutes.
Open A Support Ticket
Need help with your license, installation, or a bug? Open a ticket on Discord.
HWID Reset Requests
Switching PCs? Contact us on Discord for a fast HWID reset.
Everything you need to know
Clear answers about ScenePack Studio, licensing, performance and privacy.
ScenePack Studio uses AI-powered face recognition to scan videos, automatically detect characters, group their appearances, and export organized scene packs in just a few clicks. It supports MP4, MKV, AVI, MOV, WEBM, and most additional formats handled by FFmpeg.
Yes. All scanning, detection, grouping, and exporting runs entirely on your own machine. Videos are never uploaded to our servers. Internet is only needed for license activation and updates — everything else works fully offline.
Windows 10 or 11, a modern multi-core CPU, 16GB+ RAM, an SSD for storage, and an NVIDIA GPU for accelerated AI processing. ScenePack Studio runs on most modern systems, but a dedicated GPU significantly improves scan speed.
Each license is bound to a single device on activation. Weekly, monthly, and lifetime options are available. If you change machines, contact us on Discord and we'll perform a fast HWID reset so you can activate your new device.
The launcher automatically checks for and installs the latest version on startup, so you always run the newest build with no manual installs. Future improvements and new features roll out the same way.
No. There are no artificial limits on projects, scans, or exports. Throughput depends only on your hardware and license type.
Video editors, scene pack creators, fan editors, content creators, archive builders, and communities who need to quickly organize video content by character.
Yes. We offer discounted reseller packages and fully branded loader solutions for partners. Contact us on Discord for pricing and preview demonstrations.
Our team and community are active on Discord — we usually reply within minutes.